shipping & returns
Welcome to Backstage Customs!
We’re here to make sure your concert-ready gear arrives on time and exactly how you expect it. Please review the details below before placing your order.
Production & Turnaround Times
Most items are made-to-order and ship within 7–10 business days (standard production)
Production time does not include weekends, holidays, or carrier transit time.
Need something sooner? Reach out before ordering — rush options may be available depending on item and schedule.
Shipping Estimates
Domestic orders typically deliver within 3–5 business days after production
•Priority upgrades available at checkout
Please note: We cannot control carrier delays once items leave our studio.
Order Tracking
You’ll receive a tracking number via email the moment your order ships.
If your tracking hasn’t updated after 72 hours, reach out — we’re happy to help.
Lost, Stolen, or Damaged Packages
Once transferred to the carrier, we are not responsible for delayed scans, mis-delivery or theft
If your package is lost or arrives damaged, contact us within 2 business days. We’ll assist with your carrier claim and replacement options.
Custom & Personalized Orders
All custom, personalized, or name/number items are final sale.
Please double-check: Spelling, Sizes, Color selections, Player numbers / jersey names
Changes cannot be made once production has begun.
Size Issues
Because apparel fits vary slightly by style and brand we do not offer exchanges due to size selection.
Size charts are available — please review carefully.
Reach out before ordering if you need help with sizing!
Returns & Exchanges
We can accept returns for incorrect items received & confirmed defects
Claims must be submitted within 2 days of delivery with your order number and photos of the issue
Order Cancellations
Orders may be canceled within 12 hours of purchase if production has not begun.
After that window, cancellation is not possible.
Address Changes
We can update shipping addresses before your order ships.
If a package is returned to sender due to an incorrect address you are responsible for reshipment costs.
Holiday & Event Season Notice
During seasonal peaks (concert tours, football, holidays)
Production may extend to 10–14 business days.
Carrier delays are more common
Order early to avoid stress!
Close Out / Sale ItemsAll Close Out and Sale items are final sale and not eligible for Returns Exchanges Refunds
Questions?
We genuinely want you to love your gear!
Email: hello@backstagecustoms.com
instagram DM: @backstage.customs
We’ll get back to you as quickly as possible.
Thank You! When you shop Backstage Customs, you’re supporting a small business — and we don’t take that lightly. ❤️